Discounts & Promotions

I have a discount code. How do I add that to my order? Discount codes can be entered in the Coupon Code field in your Shopping Bag, and they must be applied before the order is submitted. When placing your order, enter the code and click “APPLY” – you will see the discount apply and the total change before you enter your payment information.

I have two discount codes. How do I enter both? We are only able to apply one discount code per order.

How do your promotions work? All promotions are limited to the specified dates/times and cannot be applied to previous purchases, gift card purchases, sales tax, or shipping charges. Promotions cannot be combined.

Buy One, Get One (BOGO) – If exchange or return of promotional merchandise forces purchase out of line with terms, total will be adjusted to reflect updated balance due, which must be reconciled at time of return or exchange.

Gift With Purchase (GWP) – Any product purchased during a promotion related to a “gift with purchase” can be exchanged for the full value of the invoiced price. If the exchange is below the promotional gift threshold, the free gift must be returned or you will be charged for the full price of the gifted product. Gifted product cannot be returned or exchanged.

Buy More, Save More (BMSM) – Buy More Save More discounts apply only when purchase contains the minimum respective spend as specified.

How do I redeem my birthday discount? – The Birthday Discount may be redeemed online or in-store during the customer’s birthday month. The Birthday Discount is valid for 50% off one Fashion Jewelry or Color Bar™ item and/or 25% off one Fine Jewelry, Sterling Silver Jewelry, Gold Vermeil Jewelry or Home Goods item. The birthday discount is not valid on the purchase of gift cards, gift sets, jewelry accessories, hats, hat accessories, boots, blankets, curated items, Kendra Scott branded merchandise, apparel or items with an associated giveback. When redeeming in-store, the customer eligible for the birthday discount must be present at time of redemption and present a valid government-issued photo ID. When redeeming online, the customer must enter a code at checkout. To receive your Birthday Discount code, please submit your birthday here. If it is currently your birthday month, we’ll send you a code immediately. If it is not currently your birthday month, we’ll send you a code during your birthday month. To read full Terms and Conditions, click here.

I lost an earring! Can I buy just one? – As long as we have your earrings in stock, we are happy to offer you our Half Earring Exchange! Just bring your one earring into any of our retail stores, and we will be happy to sell you a brand-new pair of the same style and color for half price. If you do not live near one of our retail stores, contact Customer Service ([e-mail]) and we will look into your options. Some exclusions may apply. We do not offer a Half Earring Exchange for Fine Jewelry at this time.